Postgraduate Certificate in Voice of Customer for Reverse Logistics

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์–ธ์ œ๋“  ์‹œ์ž‘

๋Œ€๊ธฐ ๊ธฐ๊ฐ„ ์—†์Œ

๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Understanding Reverse Logistics Processes and Metrics
  • Voice of Customer (VOC) methodologies in Reverse Logistics
  • Data Collection and Analysis Techniques for VOC in Reverse Logistics
  • Customer Journey Mapping for Returns and Repairs
  • Improving Customer Experience in Reverse Logistics through VOC
  • Implementing VOC feedback loops for continuous improvement
  • Predictive Analytics and VOC in Reverse Logistics
  • Case studies: Successful VOC implementation in reverse logistics

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

Career Roles in Reverse Logistics (UK) Description Reverse Logistics Manager (Voice of Customer Focus) Leads and implements VOC strategies within reverse logistics, optimizing processes based on customer feedback for returns, repairs, and recycling.

High demand.

Customer Service Representative (Returns) Handles customer inquiries related to returns and exchanges, gathering VOC data to improve the customer experience and identify areas for process improvement.

Growing demand.

Data Analyst (Reverse Logistics) Analyzes VOC data to identify trends and patterns in customer returns, informing strategic decisions for process optimization and improved customer satisfaction.

High skill demand.

Supply Chain Analyst (Returns) Analyzes the efficiency of the reverse logistics supply chain, using VOC data to identify bottlenecks and improve the overall customer experience for returns and repairs.

High demand.

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์™œ ์‚ฌ๋žŒ๋“ค์ด ๊ฒฝ๋ ฅ์„ ์œ„ํ•ด ์šฐ๋ฆฌ๋ฅผ ์„ ํƒํ•˜๋Š”๊ฐ€

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์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
POSTGRADUATE CERTIFICATE IN VOICE OF CUSTOMER FOR REVERSE LOGISTICS
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London School of International Business (LSIB)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
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