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Executive Certificate in Customer Experience Planning

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์–ธ์ œ๋“  ์‹œ์ž‘

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๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Customer Experience Strategy & Planning
  • Customer Journey Mapping & Analysis
  • Voice of the Customer (VoC) Programs & Analytics
  • Designing Customer-Centric Processes & Operations
  • Metrics & Measurement in Customer Experience
  • Service Design & Innovation for Customer Experience
  • Implementing and Managing Customer Experience Programs
  • Customer Experience Technology & Tools

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

Job Role Description Customer Experience Manager (CX Manager) Leads and implements customer experience strategies, improving customer satisfaction and loyalty.

High demand in UK market.

Customer Success Manager (CSM) Ensures customer onboarding and ongoing success with a product or service.

Growing sector with strong salary potential.

UX Researcher (User Experience Researcher) Conducts user research to understand customer needs and inform design decisions.

Essential for customer-centric businesses.

Customer Experience Analyst (CX Analyst) Analyzes customer data to identify trends and areas for improvement in the customer journey.

Data analysis skills are highly valued.

Customer Service Manager (CSM) - Operations Oversees customer service operations, ensuring efficient and effective service delivery.

Essential role in maintaining customer relationships.

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์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
EXECUTIVE CERTIFICATE IN CUSTOMER EXPERIENCE PLANNING
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London School of International Business (LSIB)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
์ด ์ž๊ฒฉ์ฆ์„ LinkedIn ํ”„๋กœํ•„, ์ด๋ ฅ์„œ ๋˜๋Š” CV์— ์ถ”๊ฐ€ํ•˜์„ธ์š”. ์†Œ์…œ ๋ฏธ๋””์–ด์™€ ์„ฑ๊ณผ ํ‰๊ฐ€์—์„œ ๊ณต์œ ํ•˜์„ธ์š”.
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