Certified Specialist Programme in Complaint Handling for Customer Service

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The Certified Specialist Programme in Complaint Handling is a vital 10-unit course designed for customer service professionals seeking career advancement. As industries increasingly prioritize customer retention, the demand for skilled complaint handlers is at an all-time high.

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This comprehensive program equips learners with essential techniques to de-escalate conflicts, resolve complex issues, and turn negative experiences into loyalty. By mastering these critical soft skills and procedural knowledge, participants enhance their professional value and readiness for leadership roles. This certification not only boosts individual competence but also aligns with modern business standards, ensuring graduates are well-prepared to thrive in competitive service-oriented environments.

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๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Understanding Customer Complaints: Types, Sources, and Impact
  • Effective Communication Techniques for Complaint Resolution
  • Complaint Handling Processes and Procedures
  • Legal and Ethical Considerations in Complaint Handling
  • Analyzing and Resolving Customer Complaints: Practical Strategies
  • Complaint Management Systems and Technology
  • Measuring and Improving Complaint Handling Performance
  • Developing Empathy and Building Rapport with Dissatisfied Customers
  • Escalation Procedures and Strategies for Complex Complaints

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

Career Role Job Description Customer Service Specialist (Complaint Handling) Resolving customer complaints effectively and efficiently, ensuring customer satisfaction and loyalty.

Expertise in complaint handling procedures is crucial.

Senior Complaint Resolution Manager Leading a team in handling complex customer complaints, implementing process improvements, and providing training on best complaint handling practices.

Requires advanced skills in complaint management.

Customer Relations Manager (Complaint Focus) Overseeing all aspects of customer complaint resolution, analyzing trends, and developing strategies to prevent future issues.

A strong understanding of customer relations and complaint handling is vital.

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์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
CERTIFIED SPECIALIST PROGRAMME IN COMPLAINT HANDLING FOR CUSTOMER SERVICE
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London School of International Business (LSIB)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
์ด ์ž๊ฒฉ์ฆ์„ LinkedIn ํ”„๋กœํ•„, ์ด๋ ฅ์„œ ๋˜๋Š” CV์— ์ถ”๊ฐ€ํ•˜์„ธ์š”. ์†Œ์…œ ๋ฏธ๋””์–ด์™€ ์„ฑ๊ณผ ํ‰๊ฐ€์—์„œ ๊ณต์œ ํ•˜์„ธ์š”.
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