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Masterclass Certificate in Data Analysis for Customer Service

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๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Foundations of Data Analysis for Customer Service
  • Data Collection and Cleaning Techniques
  • Exploratory Data Analysis (EDA) and Visualization
  • Customer Segmentation and Targeting using Data
  • Predictive Modeling for Customer Churn Prediction
  • Building Interactive Dashboards for Customer Insights
  • A/B Testing and Experiment Design for Customer Service Improvement
  • Communicating Data-Driven Insights to Stakeholders

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

Data Analyst Roles (UK) Description Customer Service Data Analyst Analyze customer interactions to improve service efficiency and customer satisfaction.

Utilizes data analysis to identify trends and areas for improvement.

Senior Data Analyst - Customer Experience Leads data analysis projects focusing on customer experience optimization.

Develops and implements data-driven strategies to enhance customer journeys.

Business Intelligence Analyst (Customer Focus) Collects, analyzes, and interprets data to provide insights for business decisions related to customer acquisition and retention.

Develops reports and dashboards.

Data Scientist (Customer Service Applications) Applies advanced statistical methods and machine learning techniques to predict customer behavior, optimize service processes, and personalize customer interactions.

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์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
MASTERCLASS CERTIFICATE IN DATA ANALYSIS FOR CUSTOMER SERVICE
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London School of International Business (LSIB)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
์ด ์ž๊ฒฉ์ฆ์„ LinkedIn ํ”„๋กœํ•„, ์ด๋ ฅ์„œ ๋˜๋Š” CV์— ์ถ”๊ฐ€ํ•˜์„ธ์š”. ์†Œ์…œ ๋ฏธ๋””์–ด์™€ ์„ฑ๊ณผ ํ‰๊ฐ€์—์„œ ๊ณต์œ ํ•˜์„ธ์š”.
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