Global Certificate Course in Partner Service Level Agreements

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์–ธ์ œ๋“  ์‹œ์ž‘

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๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Understanding Partner Service Level Agreements (SLA)
  • Key Performance Indicators (KPIs) and Metrics in Partner SLAs
  • Negotiation and Drafting of Effective Partner SLAs
  • Service Level Management and Reporting
  • Partner Relationship Management (PRM) and SLA Compliance
  • Risk Management and Mitigation in Partner SLAs
  • Legal and Contractual Aspects of Partner SLAs
  • Dispute Resolution and Performance Improvement Plans
  • Best Practices for Global Partner SLA Implementation

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

Partner Service Level Agreement (SLA) Roles Description Senior Partner SLA Manager (Primary: Partner SLA, Secondary: Management) Oversees all aspects of partner SLAs, ensuring performance targets are met and partnerships are optimized.

High level strategic planning and team leadership.

Partner SLA Analyst (Primary: Partner SLA, Secondary: Analysis) Analyzes SLA performance data, identifies areas for improvement, and develops strategies to enhance partnership effectiveness.

Data-driven insights and reporting.

Partner SLA Specialist (Primary: Partner SLA, Secondary: Implementation) Implements and maintains partner SLAs, ensuring compliance and resolving discrepancies.

Focus on operational execution and process improvements.

Partner Relationship Manager (PRM) with SLA Focus (Primary: Partner Relationship, Secondary: SLA Management) Manages relationships with key partners, with a strong emphasis on SLA performance and compliance.

Strong communication and negotiation skills.

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์™œ ์‚ฌ๋žŒ๋“ค์ด ๊ฒฝ๋ ฅ์„ ์œ„ํ•ด ์šฐ๋ฆฌ๋ฅผ ์„ ํƒํ•˜๋Š”๊ฐ€

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์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
GLOBAL CERTIFICATE COURSE IN PARTNER SERVICE LEVEL AGREEMENTS
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London School of International Business (LSIB)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
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