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Executive Certificate in Data-driven Customer Service

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์–ธ์ œ๋“  ์‹œ์ž‘

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๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Data-Driven Customer Service Strategies
  • Customer Journey Mapping and Analysis
  • Metrics and Analytics for Customer Service (including KPIs)
  • Leveraging Data for Proactive Customer Service
  • Predictive Modeling for Customer Churn Reduction
  • Implementing Data-Driven Customer Service Improvements
  • Big Data and its Application in Customer Service
  • Data Visualization and Reporting for Customer Service

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

Career Role (Data-Driven Customer Service) Description Customer Success Manager (Data Analytics) Leveraging data analytics to proactively identify and address customer needs, improving retention and satisfaction.

Focus on customer lifetime value and churn prediction.

Data Analyst (Customer Service) Analyzing customer interaction data to identify trends, pain points, and opportunities for improvement in service delivery.

Crucial role in optimizing processes and improving efficiency.

Customer Service Operations Manager (Data-Driven) Overseeing daily operations, utilizing data and metrics to drive efficiency and optimize resource allocation.

Key responsibility is strategic planning with data analysis.

Digital Customer Experience Manager Managing and optimizing the digital customer journey, using data to understand user behavior and enhance the overall customer experience.

Key focus on web analytics and usability.

Business Intelligence Analyst (Customer Focused) Translating complex data into actionable insights to inform strategic customer-centric decisions.

Crucial for identifying profitable customer segments and delivering impactful reports.

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์‚ฌ์ „ ๊ณต์‹ ์ž๊ฒฉ์ด ํ•„์š”ํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ์ ‘๊ทผ์„ฑ์„ ์œ„ํ•ด ์„ค๊ณ„๋œ ๊ณผ์ •.

๊ณผ์ • ์ƒํƒœ

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์™œ ์‚ฌ๋žŒ๋“ค์ด ๊ฒฝ๋ ฅ์„ ์œ„ํ•ด ์šฐ๋ฆฌ๋ฅผ ์„ ํƒํ•˜๋Š”๊ฐ€

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ํš๋“ํ•  ๊ธฐ์ˆ 

Data Analysis Customer Insights Service Strategy Decision Making

์ฝ”์Šค ์ˆ˜๊ฐ•๋ฃŒ

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ํšŒ์‚ฌ๋กœ ์ง€๋ถˆ

์ด ๊ณผ์ •์˜ ๋น„์šฉ์„ ์ง€๋ถˆํ•˜๊ธฐ ์œ„ํ•ด ํšŒ์‚ฌ๋ฅผ ์œ„ํ•œ ์ฒญ๊ตฌ์„œ๋ฅผ ์š”์ฒญํ•˜์„ธ์š”.

์ฒญ๊ตฌ์„œ๋กœ ๊ฒฐ์ œ

๊ฒฝ๋ ฅ ์ธ์ฆ์„œ ํš๋“

์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
EXECUTIVE CERTIFICATE IN DATA-DRIVEN CUSTOMER SERVICE
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London School of International Business (LSIB)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
์ด ์ž๊ฒฉ์ฆ์„ LinkedIn ํ”„๋กœํ•„, ์ด๋ ฅ์„œ ๋˜๋Š” CV์— ์ถ”๊ฐ€ํ•˜์„ธ์š”. ์†Œ์…œ ๋ฏธ๋””์–ด์™€ ์„ฑ๊ณผ ํ‰๊ฐ€์—์„œ ๊ณต์œ ํ•˜์„ธ์š”.
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