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Certificate Programme in Customer Service Excellence for Retail

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๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Understanding Customer Needs and Expectations
  • Effective Communication Skills in Retail (verbal and non-verbal)
  • Handling Customer Complaints and Difficult Situations
  • Building Rapport and Loyalty: Customer Relationship Management (CRM)
  • Retail Sales Techniques and Product Knowledge
  • Customer Service Excellence in a Retail Environment
  • Resolving Conflicts and Managing Difficult Customers
  • Professionalism and Ethical Conduct in Retail Customer Service

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

Career Roles in Customer Service Excellence (Retail) Description Retail Customer Service Assistant ( Entry-Level Customer Service ) Provides front-line customer service support, handling transactions, resolving basic queries, and maintaining a positive shopping environment.

High demand for excellent communication skills.

Customer Service Team Leader ( Supervisory Customer Service ) Supervises a team of customer service assistants, ensuring service excellence, resolving escalated customer issues, and contributing to team training and development.

Requires strong leadership and problem-solving skills.

Retail Customer Service Manager ( Management Customer Service ) Manages the overall customer service strategy within a retail setting, oversees team performance, implements service improvements, and ensures customer satisfaction.

Needs strong strategic planning and management capabilities.

E-commerce Customer Service Specialist ( Digital Customer Service ) Handles customer inquiries via various digital channels such as email, live chat, and social media.

Expertise in digital communication and problem-solving is crucial.

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์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
CERTIFICATE PROGRAMME IN CUSTOMER SERVICE EXCELLENCE FOR RETAIL
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London School of International Business (LSIB)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
์ด ์ž๊ฒฉ์ฆ์„ LinkedIn ํ”„๋กœํ•„, ์ด๋ ฅ์„œ ๋˜๋Š” CV์— ์ถ”๊ฐ€ํ•˜์„ธ์š”. ์†Œ์…œ ๋ฏธ๋””์–ด์™€ ์„ฑ๊ณผ ํ‰๊ฐ€์—์„œ ๊ณต์œ ํ•˜์„ธ์š”.
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